Joe Gutierrez
About Joe Gutierrez
Joe Gutierrez serves as the Head of Customer Operations at EVgo, where he has worked since 2019. He has extensive experience in customer care and product support, having held various leadership roles at Ticketmaster and Cornerstone OnDemand.
Current Role at EVgo
Joe Gutierrez serves as the Head of Customer Operations at EVgo, a position he has held since 2019. In this role, he is responsible for directing the customer life-cycle experience, ensuring that customers receive effective support and engagement throughout their interactions with the company. EVgo operates the largest public fast charging network in America, and Gutierrez's expertise includes managing relationships with automobile and fleet partners, which is crucial for enhancing the customer experience in the electric vehicle sector.
Previous Experience at Ticketmaster
Prior to his current role, Joe Gutierrez worked at Ticketmaster from 2001 to 2010. He held multiple positions, including Contact Center Director and later Director for the Western Region. During his tenure, he focused on improving customer service operations in the Greater Los Angeles Area, contributing to the overall efficiency and effectiveness of the organization.
Experience at Cornerstone OnDemand
Joe Gutierrez was employed at Cornerstone OnDemand from 2010 to 2018. He initially served as the Director of Customer Care for six years before advancing to the role of Senior Director, Global Product Support. In these positions, he was responsible for overseeing customer support strategies and ensuring that global product support met the needs of clients, enhancing the overall customer experience.
Education and Expertise
Joe Gutierrez studied at the USC Marshall School of Business, where he earned a Bachelor of Business Administration (BBA) with a focus on Business Administration and Management. His educational background has equipped him with the necessary skills to manage customer operations effectively, particularly in the technology and service sectors.