Allison Gathard Esposto
About Allison Gathard Esposto
Allison Gathard Esposto serves as the Director of Customer Education & Adoption at Evisort, where she has worked since 2021. She has extensive experience in customer education and adoption, having previously held roles at LexisNexis and Heald College.
Work at Evisort
Allison Gathard Esposto serves as the Director of Customer Education & Adoption at Evisort, a role she has held since 2021. In this position, she is responsible for building and managing the Education Department, which includes hiring Education Managers and Instructional Designers. She has designed and implemented a comprehensive Customer Education program aimed at enhancing customer success. Additionally, she founded Evisort Academy, a self-guided training platform that provides customers with accessible training resources.
Previous Experience at LexisNexis
Prior to her current role, Allison worked at LexisNexis Intellectual Property as the Manager of Education and Customer Adoption for 10 months in 2020. She also held various positions at LexisNexis, including Customer Adoption Specialist from 2015 to 2020 and Government Training Consultant from 2011 to 2015. During her tenure, she focused on customer education and adoption strategies to improve client engagement and satisfaction.
Education and Expertise
Allison Gathard Esposto holds a Bachelor of Arts degree in Political Science with an option in Legal Studies from California State University, Chico. She also achieved a Paralegal Certificate from the same institution. Additionally, she earned a Juris Doctor (JD) from New College of California, School of Law. Her educational background provides her with a strong foundation in legal principles and customer education methodologies.
Background in Education
Allison has experience in academia, having worked as an Adjunct Instructor at Heald College for four months in 2010. In this role, she contributed to the educational development of students, leveraging her expertise in legal studies and customer education. Her diverse background in both education and customer training positions her as a knowledgeable leader in her field.
Achievements in Customer Training
At Evisort, Allison is responsible for tracking key metrics that demonstrate the effectiveness of training programs and their impact on customer retention. She develops custom training programs tailored to meet the specific needs of strategic customers. Additionally, she manages the Limited Release and Beta product program, focusing on gathering early-stage product feedback and driving improvements.