Chrissy Laham
About Chrissy Laham
Chrissy Laham is a Principal Customer Success Manager at Evisort, bringing over twenty years of experience in client management across various roles, including significant positions at Microsoft and Forrester Research.
Current Role at Evisort
Chrissy Laham serves as the Principal Customer Success Manager at Evisort, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product implementation. Her responsibilities include managing client relationships and driving customer engagement strategies to optimize the use of Evisort's solutions.
Previous Experience at Microsoft
Chrissy Laham worked at Microsoft for a total of six years, holding two significant positions. From 2018 to 2023, she served as the Director of Customer Success Manager for the Healthcare sector. Prior to that, she was a Senior Customer Success Manager from 2017 to 2018. Her tenure at Microsoft involved overseeing customer success initiatives and enhancing client experiences.
Background in Client Management
With over twenty years of experience in client management, Chrissy Laham has developed a diverse skill set that includes account management, product management, sales, client service delivery, and project management. Her extensive background equips her with the knowledge and expertise to effectively address client needs and drive successful outcomes.
Education and Certifications
Chrissy Laham earned a Bachelor of Arts (B.A.) in History from Boston College. Additionally, she is certified in Change Management Pro-Sci, which demonstrates her capability in managing organizational change effectively. Her educational background and certifications contribute to her proficiency in customer success management.
Recognition and Mentoring Skills
Throughout her career, Chrissy Laham has received multiple awards for excellence in customer service and client retention. She is recognized for her mentoring skills, which she has applied in both one-on-one and group settings. Her ability to facilitate discussions and guide team members is a key aspect of her professional profile.