Roselyn Wade
About Roselyn Wade
Roselyn Wade is a Customer Education Specialist at Evisort, focusing on product adoption through client training. She has extensive experience in training and customer success roles across various companies, including LexisNexis and Comcast.
Current Role at Evisort
Roselyn Wade serves as a Customer Education Specialist at Evisort, a position she has held since 2022. In this role, she focuses on driving the adoption of Evisort's products by conducting live client training sessions. She is actively involved in developing content for the Evisort Academy, which enhances the educational resources available to users. Her contributions are aimed at improving the effectiveness of the Customer Education Team and expanding the training programs offered.
Previous Experience in Customer Training
Prior to her current role, Roselyn Wade accumulated significant experience in customer training and education. She worked at LexisNexis Intellectual Property Solutions as a Product Adoption Specialist from 2019 to 2021 and later as a Sales Training and Customer Success Manager from 2021 to 2022. Her earlier positions include serving as a Corporate Trainer at Vocus from 2008 to 2014 and as a Client Trainer at Real Magnet from 2015 to 2017. These roles have equipped her with a diverse skill set in training and customer success.
Career Background in Customer Service
Roselyn Wade's career began in customer service, where she worked as a Customer Account Executive I-III at Comcast from 2003 to 2008. This five-year tenure provided her with foundational experience in customer relations. She further developed her skills in support roles, including her position as Public Relations Software Support at Vocus from 2008 to 2011. This background has contributed to her expertise in customer engagement and training.
Education and Academic Background
Roselyn Wade studied at Howard University, focusing on Human Development, Family Studies, and Related Services, where she achieved the status of Candidate for a Bachelor of Science degree. Additionally, she attended Prince George's Community College, where she pursued General Studies and obtained the status of Candidate for an Associate's Degree. Her educational background has provided her with a strong foundation for her roles in customer education and training.