Robyn Makel
About Robyn Makel
Robyn Makel is a Customer Support Team Lead at Evry Health, with a diverse background in customer service and management roles across several organizations, including Kaiser Permanente and MGM Resorts International.
Current Role at Evry Health
Robyn Makel serves as the Customer Support Team Lead at Evry Health. She has held this position since 2022. In this role, she oversees customer support operations, ensuring that clients receive effective assistance and support. Prior to this leadership role, she worked as a Customer Support Representative at Evry Health for one month in 2022, where she gained insights into customer needs and service processes.
Previous Experience in Customer Support
Robyn Makel has extensive experience in customer support and management. She worked at Gallop as a Customer Success Manager for eight months in 2019, focusing on client satisfaction and service delivery. Additionally, she held various roles at Kaiser Permanente, including Health Plan Service Specialist and Interim Team Manager from 2013 to 2015, and Team Manager from 2015 to 2016. These positions involved managing customer service teams and enhancing service quality.
Background in the Casino Industry
Robyn Makel has experience in the casino industry, having worked as a Casino Dealer at MGM Resorts International from 2016 to 2018. This role, based in Oxon Hill, MD, involved providing customer service in a fast-paced environment, enhancing her skills in client interaction and problem-solving.
Education and Academic Qualifications
Robyn Makel earned a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management from Bennett College. She attended the college from 2007 to 2011, completing her studies over a four-year period. This educational background provided her with foundational knowledge in business principles and management practices.
Training and Coordination Experience
In 2016, Robyn Makel worked as a Training Coordinator at Kaiser Permanente - Mid-Atlantic Permanente Medical Group (MAPMG) for seven months. In this role, she was responsible for developing and implementing training programs, contributing to the professional development of team members. Her experience in training further complements her management skills.