Silvia Hay
About Silvia Hay
Silvia Hay is the Senior Director of Claims and Customer Support at Evry Health, bringing extensive experience in claims management and operations. She has held various leadership roles in the healthcare industry, including positions at Aetna Life & Casualty, HealthNet, and Neighborhood Health Plan of Rhode Island.
Work at Evry Health
Silvia Hay currently serves as the Senior Director of Claims and Customer Support at Evry Health. She has held this position since 2021, contributing her extensive experience in claims management and customer service. In this role, she oversees the claims process and ensures customer support aligns with organizational standards. Her responsibilities include managing claims adjudication and enhancing customer satisfaction through effective support strategies.
Education and Expertise
Silvia Hay earned a Bachelor of Arts degree from Sacred Heart University, where she studied from 1980 to 1984. Her educational background provides a foundation for her extensive career in claims management and customer support. She possesses vast knowledge in managing delegated entities and has developed expertise in claims adjudication, project planning, and process improvement throughout her career.
Background
Silvia Hay has a diverse background in the healthcare and insurance industries, with over three decades of experience. She began her career at Aetna Life & Casualty, where she worked as a Supervisor in the Workers' Compensation Unit for ten years. Following this, she held various leadership positions, including Director of Claims Operations at Neighborhood Health Plan of Rhode Island and Director of Claim Operations at HealthNet.
Achievements
Throughout her career, Silvia Hay has achieved significant accomplishments in various areas, including project planning and execution, inventory management, and training and development. She has demonstrated a strong ability to lead system upgrades and enhancements, as well as manage staffing and process improvement initiatives. Her contributions have positively impacted the organizations she has worked for, particularly in claims operations.