Brandon Lu
About Brandon Lu
Brandon Lu is a Technical Support Engineer with a diverse background in customer support and technical roles across various companies. He has worked at notable organizations such as Forescout Technologies, Splunk, and Exabeam, and holds a Bachelor's degree in Computer Science from the University of North Texas.
Work at Exabeam
Brandon Lu currently serves as a Technical Support Engineer at Exabeam, a position he has held since 2023. His role involves providing technical assistance and support to customers, ensuring the effective use of Exabeam's security solutions. He works remotely, contributing to the company's mission of enhancing security operations for clients.
Previous Experience in Technical Support
Before joining Exabeam, Brandon Lu accumulated extensive experience in technical support roles. He worked at Splunk as a Support Engineer from 2022 to 2023, where he focused on troubleshooting and resolving customer issues. Prior to that, he was a Technical Support Engineer at Forescout Technologies Inc. for four years, from 2018 to 2022, enhancing his skills in customer service and technical problem-solving.
Background in Customer Support
Brandon Lu has a solid background in customer support, having worked in various roles before his technical support career. He was a Customer Support Representative at Armor Defense Inc. for one year from 2015 to 2016 and at Randstad USA for one year from 2013 to 2014. His experience also includes a brief tenure as a Sales Assistant Manager at Rent-A-Center in 2015.
Education and Expertise
Brandon Lu earned a Bachelor's degree in Computer Science from the University of North Texas, studying from 2015 to 2017. This educational background has provided him with a strong foundation in technical concepts and problem-solving skills, which he applies in his current and previous roles in technical support.
Career Progression in Cybersecurity
Brandon Lu has progressed through various roles in the cybersecurity field. He worked as a Security Indications & Warnings Analyst at Armor Defense Inc. for seven months in 2016 and as a DDoS Mitigation Engineer L2 at StackPath from 2016 to 2018. These positions contributed to his expertise in security operations and incident response.