Eva Alexander
About Eva Alexander
Eva Alexander serves as the Senior Director of Technical Account Management for the Americas West at Exabeam, where she has been recognized for her leadership in customer success and technical support. With a background in engineering process analysis and program management across several technology companies, she holds multiple degrees and certifications in finance, psychology, and project management.
Current Role at Exabeam
Eva Alexander serves as the Senior Director of Technical Account Management for the Americas West region at Exabeam. She has held this position since 2023, working in a hybrid capacity based in California, United States. In her current role, she manages a business book totaling $40 million in annual recurring revenue (ARR). Her responsibilities include overseeing customer accounts and ensuring the delivery of technical support and account management services.
Previous Experience at Exabeam
Prior to her current role, Eva Alexander worked at Exabeam in various capacities. She served as the Director of Program Management for Customer Success from 2019 to 2021 and as the Senior Director of Premier Support from 2021 to 2023. During her tenure, she co-led the 'Top 50 Program' with the COO to enhance product value delivery to top-tier customers and initiated Exabeam's first Critical Account Program to address technical and operational issues.
Career Background
Eva Alexander has a diverse professional background with experience in various organizations. She worked at Actel as an Engineering Process Analyst from 2001 to 2002, and at Blue Coat Systems as a Senior Program Manager in Product Development Platforms for Network Security from 2011 to 2016. Additionally, she held positions at Symantec as a Senior Service Delivery Manager and Program Manager for Defensive Cyber Operations from 2017 to 2018, and as a Senior Program Manager for R&D Infrastructure Programs from 2016 to 2017.
Education and Certifications
Eva Alexander holds multiple degrees, including a Bachelor of Business Administration in Finance from The Chinese University of Hong Kong, a Master of Science in Industrial and Organizational Psychology from Rensselaer Polytechnic Institute, and an MBA in Operations Management Information Systems from Santa Clara University. She is also certified as a Project Management Professional (PMP) and a Scrum Master, indicating her expertise in project management methodologies.
Professional Recognition
At Exabeam, Eva Alexander has been recognized by Sales and Customer Success executives and peers as the 'go-to person' for resolving customer escalations. Her leadership in critical account management and her ability to collaborate across departments have contributed to her reputation within the organization.