Felix Li
About Felix Li
Felix Li serves as the Sr. Director of Customer Success Operations at Exabeam, where he has worked since 2020. He has extensive experience in professional services and operations, having held various leadership roles in companies such as Vendavo, Palo Alto Networks, and Rockwell Automation.
Work at Exabeam
Felix Li currently serves as the Sr. Director of Customer Success Operations at Exabeam, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and operational efficiency. Prior to this, he worked as the Director of Professional Services Operations at Exabeam for 11 months in 2019. His experience at Exabeam emphasizes his commitment to improving customer success through strategic initiatives.
Previous Experience in Professional Services
Before joining Exabeam, Felix Li held various roles in professional services and operations. He worked at Palo Alto Networks as Manager/Sr. Manager of Professional Services Operations from 2015 to 2019. His earlier experience includes a role as Program Director at Vendavo from 2010 to 2012 and as Program Manager from 2007 to 2010. He also served as a Professional Services employee at Palo Alto Networks for one year in 2012. His career reflects a strong background in managing professional services teams.
Education and Expertise
Felix Li studied at King's College London, where he earned a Bachelor of Laws (LLB) from 1989 to 1991. He also attended Leighton Park School from 1983 to 1988. His educational background supports his expertise in network security and manufacturing execution, which are relevant to his current role in customer success operations. He specializes in quality and process improvement, contributing to operational efficiency.
Leadership and Management Skills
Felix Li is recognized for his empathetic approach to people management, which fosters team collaboration and enhances leadership effectiveness. He has a roll-up-your-sleeves attitude that encourages active participation from team members. His experience managing globally distributed teams demonstrates his ability to lead in diverse environments, making him effective in driving growth-enabling initiatives.
Career Background
Felix Li's career spans over two decades, with significant roles in various organizations. He worked at Rockwell Automation as a Sr. Project Manager from 2005 to 2007 and at Datasweep as a Project Manager/Solution Architect from 2000 to 2005. His diverse background in project management and operations has equipped him with the skills necessary to support rapidly scaling organizations.