Joseph Esposito
About Joseph Esposito
Joseph Esposito is a Partner Technical Account Manager at Exabeam, where he has worked since 2022. He has a diverse background in technical support and customer success roles, with extensive experience in Exabeam technology and a strong commitment to excellence.
Work at Exabeam
Joseph Esposito has been serving as a Partner Technical Account Manager at Exabeam since 2022. In this role, he focuses on leveraging his extensive experience with Exabeam technology, particularly in the context of Managed Security Providers, Security Deployment Partners, and Managed Detection and Response. Prior to his current position, he held several roles at Exabeam, including Customer Success Engineer and Customer Success Manager, contributing to the company's commitment to customer satisfaction and technical support.
Previous Roles at Exabeam
Before becoming a Partner Technical Account Manager, Joseph Esposito worked at Exabeam in various capacities. He was a Technical Account Manager from 2018 to 2020, where he provided technical guidance and support to clients. He then transitioned to the role of Customer Success Manager for a year, focusing on enhancing customer experiences. His tenure as a Customer Success Engineer from 2020 to 2022 further solidified his expertise in Exabeam's offerings.
Career Background
Joseph Esposito has a diverse career history in technical support and account management. He worked at BMC Software as a Senior Tech Support Analyst from 2016 to 2018 and at EMC as a Tech Support Engineer II from 2011 to 2016. His early career included roles such as Help Desk Administrator at EMC and Tech Support Analyst at the Federal Home Loan Bank of Chicago. This background has equipped him with a strong foundation in IT support and customer service.
Education and Expertise
Joseph Esposito holds a Bachelor of Science degree in Biology from the University of Illinois at Chicago, where he studied from 1998 to 2002. He also pursued studies in Counseling at the University of the Nations in Kona, Hawaii. Additionally, he obtained a Certificate in Addiction Studies from Bethany College of the Assemblies of God in 2009. His educational background complements his extensive technical experience, particularly in problem-solving across various operating systems and IT infrastructures.
Skills and Competencies
Joseph Esposito demonstrates exceptional verbal and written communication skills, essential for effective technical and customer consultations. He possesses a high sense of responsibility and commitment to excellence, allowing him to work independently with minimal supervision. His expertise in Exabeam technology and capabilities, combined with his strong problem-solving skills, positions him as a valuable asset in technical account management.