Karl I.
About Karl I.
Karl I. is a Technical Support Engineer with over 10 years of experience in IT systems engineering and security analysis. He has worked for various organizations, including Exabeam and Content Guru, and holds a Bachelor of Science in Network and Communications Management from DeVry University.
Work at Exabeam
Currently, Karl I. serves as a Technical Support Engineer at Exabeam, a position he has held since 2022. He is based in Foster City, California. In this role, he utilizes his extensive experience in IT systems and security to provide technical support and solutions to clients. His responsibilities include managing and resolving technology, network, and access issues, ensuring client satisfaction through effective communication and problem-solving.
Previous Experience in Technical Support
Before joining Exabeam, Karl I. worked as a Customer Technical Support Engineer at Content Guru from 2021 to 2022. His role involved assisting clients with technical issues and providing solutions to enhance their experience. Additionally, he gained experience as a Security Apprentice at Evolve Security Academy in 2021, where he developed foundational skills in cybersecurity over a five-month period.
Education and Expertise
Karl I. holds a Bachelor of Science degree in Network and Communications Management from DeVry University. He furthered his education in cybersecurity at Evolve Security Academy. His professional expertise encompasses over 10 years in IT systems engineering and security analysis, with proficiency in technologies such as Cisco, AWS, and Splunk. He also holds certifications including Security+, AWS Certified Cloud Practitioner (CCP), and ESCP.
Background in IT and Security
Karl I. has a diverse background in IT and security, having held various positions that contributed to his skill set. He worked as an IT Specialist & Helpdesk at DeVry University and as a Systems Administrator at CorVel Corporation. His experience also includes serving as a Support Engineer I at Synoptek and a Support Specialist at Redtail Technology. His career began in the United States Air Force, where he served as an Aircraft Maintainer & Supervisor for eight years.
Client-Facing Experience
Throughout his career, Karl I. has developed significant client-facing experience. He has managed and resolved a wide range of technology, network, and access issues for various organizations. His ability to communicate effectively with clients and provide tailored solutions has been a key aspect of his roles in technical support and engineering.