Melissa Rae Smith
About Melissa Rae Smith
Melissa Rae Smith is a Customer Success Manager at Exabeam, where she has worked since 2021. She has over a decade of experience in customer success and account management, having previously held various positions at Exabeam and FireEye, Inc.
Current Role at Exabeam
Melissa Rae Smith currently serves as a Customer Success Manager at Exabeam, a position she has held since 2021. In this role, she focuses on customer retention, strategy, and forecasting, leveraging her extensive experience in client relations to enhance customer satisfaction and engagement. Her responsibilities include ensuring that clients receive maximum value from Exabeam's products and services.
Previous Experience at Exabeam
Prior to her current position, Melissa worked at Exabeam in various capacities. From 2017 to 2019, she was the Manager of Global Account Renewals, followed by her role as Senior Client Account Manager from 2019 to 2021. During her tenure, she contributed to the company's account management strategies and client retention efforts, gaining valuable insights into customer needs.
Experience at FireEye, Inc.
Melissa's career includes significant experience at FireEye, Inc., where she held multiple roles. She began as an Account Development Representative for the Pacific Northwest from 2011 to 2013, then transitioned to Inside Named Accounts Manager for the Western Region from 2013 to 2015. She later served as an Account Manager for the Western Region from 2015 to 2017. These roles provided her with a solid foundation in account management and client engagement.
Educational Background
Melissa studied at Liberty University, where she earned a Bachelor of Arts in Psychology with a concentration in Organizational Psychology from 2011 to 2013. Additionally, she attended West Valley College, achieving an Associate of Science in Health Science. Her educational background supports her expertise in understanding client behavior and enhancing customer success.
Career Development and Skills
Melissa has over a decade of experience in customer success and account management roles. She has transitioned from account development to customer success management, showcasing her broad skill set in client engagement and retention. Her expertise includes strategic planning and forecasting, which are critical for maintaining long-term client relationships.