Paul Gilder Csm
About Paul Gilder Csm
Paul Gilder is the Director of Technical Support at Exabeam, where he has worked since 2021. He has extensive experience in technical support, having held various roles at companies such as RSA, Netskope, and Fibernet.
Work at Exabeam
Paul Gilder currently serves as the Director of Technical Support at Exabeam, a position he has held since 2021. In this role, he is responsible for overseeing the operational aspects of technical support, focusing on expansion and transformation to enhance customer experience. Gilder plays a key role in scaling the technical support teams to meet the demands of a growing customer base. His efforts have been instrumental in driving the transformation and elevation of the customer experience at Exabeam.
Previous Experience in Technical Support
Prior to his role at Exabeam, Paul Gilder held several positions in technical support. He worked at RSA, the Security Division of EMC, as a Technical Support Manager from 2006 to 2018, where he spent 12 years in Berkshire. Before that, he served as a Senior Manager at Netskope from 2018 to 2021 in London. His career in IT support began at the Met Office, where he worked from 1995 to 2004, and he also gained experience at Fibernet from 2004 to 2006.
Education and Expertise
Paul Gilder studied Computing and Software Engineering at Bracknell & Wokingham College, achieving an HNC from 2003 to 2004. He also completed his secondary education at Garth Hill Secondary School, where he obtained his GCSEs from 1987 to 1992. His educational background provides a strong foundation for his extensive experience in technical support and management.
Background in IT Support
Paul Gilder has a long-standing background in IT support, beginning his career at the Met Office in 1995. Over the years, he has developed a comprehensive skill set in technical support management. His roles have included significant responsibilities, such as managing teams and enhancing customer service in various organizations, including RSA and Netskope, prior to his current position at Exabeam.