Raheel Anwar
About Raheel Anwar
Raheel Anwar serves as the Head of Global Customer Success & Support at Exabeam, a position he has held since 2023. With extensive experience in customer success and support roles across various technology companies, he has a strong background in integrating AI and ML technologies to enhance customer engagement and operational efficiency.
Work at Exabeam
Raheel Anwar currently serves as the Head of Global Customer Success & Support at Exabeam, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and support operations. Prior to this, he worked as the Sr. Director of Customer Success & Escalations at Exabeam from 2022 to 2023, where he focused on enhancing customer engagement and satisfaction.
Education and Expertise
Raheel Anwar has a strong educational background with degrees from multiple institutions. He studied at Stanford University, where he achieved a degree in Strategic Decision and Risk Management and completed the Stanford Advanced Project Management program. Additionally, he holds an MBA in Management Information Systems from Dublin University and a BSc (Honors) in Business Information System and Computer Communication from Middlesex University.
Background
Raheel Anwar has extensive experience in customer success and support across various technology companies. He began his career as the Founder & CTO of B2B Solution, Inc from 2001 to 2004. He then held multiple roles at Juniper Networks, including Consulting Architect and Sr. Manager in the Advanced Practices Group. His career also includes positions at Cisco, vArmour, Snowflake, and ujet.cx, where he developed expertise in customer support, product management, and strategic alliances.
Achievements
Raheel Anwar has pioneered the integration of AI and ML technologies in customer success strategies, transitioning them from reactive to predictive and preventive models. He has spearheaded global customer success organizations, focusing on onboarding, professional services, and training. Additionally, he has built and led high-performing teams, emphasizing data-driven insights and predictive analytics to enhance team performance and customer engagement.