Ramakrishnan Periyasamy
About Ramakrishnan Periyasamy
Ramakrishnan Periyasamy is an Escalation Engineer currently employed at Exabeam since 2022, with a background in support escalation and technical consulting roles at various companies including Netskope and McAfee.
Current Role at Exabeam
Ramakrishnan Periyasamy serves as an Escalation Engineer at Exabeam since 2022. In this role, he supports top-tier business-critical customer accounts in the EMEA region. He collaborates closely with Technical Account Managers (TAM) and Customer Success Managers (CSM) to assist with product customizations, ensuring that client needs are met effectively.
Previous Experience at Netskope
Prior to his current position, Ramakrishnan worked at Netskope as a Support Escalation Engineer from 2018 to 2020. He also served as a Professional Services Consultant at the same company from 2020 to 2022. His work in these roles took place in the Bengaluru Area, India, where he developed expertise in customer support and service delivery.
Career Background in IT Support
Ramakrishnan has a diverse background in IT support, having worked at several notable companies. He was a Senior Systems Engineer at Infosys from 2011 to 2014 and a Technical Support Engineer at RSA Security from 2014 to 2015. He also held the position of Support Escalation Engineer at McAfee from 2015 to 2018, further enhancing his skills in technical support.
Educational Qualifications
Ramakrishnan earned a Bachelor of Engineering (BE) degree in Automotive Engineering Technology/Technician from Dr. Mahalingam College of Engineering and Technology. His studies took place from 2007 to 2011, providing him with a solid foundation in engineering principles.
Certifications and Skills
Ramakrishnan holds two significant certifications: Cisco Certified Security Associate (CCSA) and Cisco Certified Network Associate (CCNA). These certifications reflect his expertise in network security and support, contributing to his effectiveness in his current and previous roles.