Richard Mann
About Richard Mann
Richard Mann is a Customer Success Systems Administrator at Exabeam, where he has worked since 2021. With a background in IT administration and project management, he is recognized for his contributions to integrating Salesforce and Clarizen and for his effective team management skills.
Work at Exabeam
Richard Mann has been employed at Exabeam as a Customer Success Systems Administrator since 2021. In this role, he has contributed to the integration of Salesforce and Clarizen, showcasing his forward-thinking approach and dedication to improving operational efficiency. His work is based in Foster City, California, where he has been instrumental in enhancing customer success through effective systems administration.
Previous Experience
Before joining Exabeam, Richard Mann held several positions that contributed to his expertise. He worked as an IT Administrator at Experian UK from 1990 to 1998, where he gained foundational skills in information technology. He then transitioned to DRB Systems, Inc., where he served as Implementation Project Manager from 2008 to 2021 and as Project Manager Technical Support from 1999 to 2008. His extensive experience in these roles has equipped him with a diverse skill set in project management and technical support.
Education and Expertise
Richard Mann studied at Nottingham Trent University, where he earned a Bachelor of Business Administration (BBA) in Business Administration and Management from 1986 to 1990. He also attended Glaisdale Comprehensive, which provided him with a solid educational foundation. His academic background complements his professional experience, allowing him to effectively manage customer success systems.
Contributions to Clarizen
At Exabeam, Richard Mann has made significant contributions to the usability of Clarizen. He designed reports and customized views specifically for the accounting team, enhancing the user experience and functionality of the platform. His efforts have been recognized for making Clarizen more user-friendly, demonstrating his commitment to improving tools that support team productivity.
Team Collaboration and Recognition
Richard Mann is known for his ability to keep team members on task and ensure that documentation is complete. Colleagues have provided testimonials highlighting his collaborative approach. Additionally, he received high praise from Clayton Clark of Whitewater Carwash for his personality and quality of work, which positively influenced the client's perception of DRB Systems, Inc.