Samer Alami
About Samer Alami
Samer Alami serves as the Senior Vice President of Global Customer Success at Exabeam, where he has worked since 2023. He has extensive experience in customer success and operations, having held leadership roles at various technology companies including A10 Networks, Netskope, and Infoblox.
Current Role at Exabeam
Samer Alami serves as the Senior Vice President of Global Customer Success at Exabeam, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. His responsibilities include overseeing customer success strategies and initiatives that align with the company's objectives in the Greater Seattle Area.
Previous Experience at A10 Networks
Prior to joining Exabeam, Samer Alami worked at A10 Networks, Inc as the Head of Global Services from 2014 to 2017. During his three years in this role, he was responsible for managing global service operations and enhancing service delivery in the San Francisco Bay Area.
Experience at Netskope
Samer Alami was the Head of Global Services at Netskope from 2017 to 2019. His tenure of two years in San Jose, CA involved overseeing service operations and ensuring customer success within the organization.
Professional Background in Customer Success
Samer Alami has a comprehensive background in customer success and service management. He has total ownership of P&L management, budget administration, and global operations. His experience includes building and expanding products and services with a focus on customer success in both SaaS applications and on-premises solutions.
Educational Background
Samer Alami studied at George Mason University, where he earned a Bachelor of Science degree in Accounting from 1992 to 1995. This educational foundation has contributed to his expertise in financial management and operations throughout his career.