Stephen Ralston
About Stephen Ralston
Stephen Ralston is a Senior Manager of Customer Success (EMEA) at Exabeam, with over 20 years of experience in the cybersecurity industry. He has a strong background in SOC Management, Service Onboarding, and Client Success Management for large enterprise clients.
Work at Exabeam
Stephen Ralston currently serves as the Senior Manager of Customer Success for the EMEA region at Exabeam, a position he has held since 2023. His role involves delivering Client Success Management to large enterprise clients and providing Pre-Sales support. Prior to this, he worked at Exabeam in various capacities, including Manager of the Customer Success Management Team EMEA from 2022 to 2023 and Senior Customer Success Manager from 2021 to 2022.
Previous Experience in Cyber Security
Before joining Exabeam, Stephen Ralston held several key positions in the cyber security industry. He worked at DXC Technology as SOC Lead from 2017 to 2019, where he focused on SOC Management and Service Onboarding. After that, he served as a Security Program Executive at Secureworks from 2019 to 2021, further enhancing his expertise in managed services.
Education and Expertise
Stephen Ralston studied at Liverpool John Moores University, where he earned a BSc (Hons) in Statistics and Computing from 1994 to 1998. His educational background supports his extensive expertise in Service Improvements and Maturity, as well as SOC Management. With over 20 years of experience in the cyber security sector, he has developed a strong focus on delivering managed services.
Background in Customer Success Management
Stephen Ralston has a strong background in Customer Success Management, particularly in the EMEA region. His responsibilities include managing client relationships and ensuring the successful onboarding of services. His experience spans multiple roles at Exabeam, where he has consistently contributed to improving client satisfaction and service delivery.