Vikas P.
About Vikas P.
Vikas P. is a Customer Success Manager at Exabeam, specializing in enterprise security architecture and customer satisfaction. He has extensive experience in various roles within the technology sector, including positions at Symantec, Dimension Data, and Apara.
Current Role at Exabeam
Vikas P. serves as the Customer Success Manager for the Asia-Pacific and Japan (APJ) region at Exabeam. He has held this position since 2020, operating out of Sydney, New South Wales, Australia. In this role, he supervises customer escalations to ensure high levels of customer satisfaction and acts as an advocate for clients within the organization. His responsibilities include conducting and presenting periodic executive business evaluations to both internal and external stakeholders, aimed at ensuring ongoing success.
Previous Experience at Symantec and Broadcom
Vikas P. previously worked at Symantec, which was acquired by Broadcom, as a Customer Success Manager and Technical Account Manager from 2010 to 2016. During this six-year tenure in Sydney, he focused on enhancing customer satisfaction and technical support. Prior to this role, he served as a Sales Engineer at Symantec from 2016 to 2020 for four years, where he contributed to the company's sales efforts and customer engagement strategies.
Career Background in Security and Networking
Vikas P. has extensive experience in the security and networking sectors. He worked as a Pre-Sales Consultant (Security) at Dimension Data from 2008 to 2009 and as a Solutions Specialist (Pre-Sales) in Networking & Security at Apara from 2006 to 2008. His career began in technical support as a Technical Support Engineer at Elitecore Technologies Pvt Ltd from 2001 to 2003. This diverse background has equipped him with the skills necessary to design and implement enterprise-wide security architecture.
Educational Background
Vikas P. earned a Postgraduate Diploma in Business Administration from SVKM's Narsee Monjee Institute of Management Studies (NMIMS) in 2004. His studies provided him with a solid foundation in business principles, which he has applied throughout his career in various roles within the technology and security sectors.
Sales and Customer Success Expertise
Vikas P. has a proven track record in sales and customer success, particularly in converting high-value opportunities into sales. He leverages his expertise to deliver captivating demonstrations and capability walkthroughs, which enhance customer understanding and engagement. His approach focuses on building strong relationships with clients and ensuring their needs are met effectively.