Warner Cheng
About Warner Cheng
Warner Cheng is a Customer Success Engineer at Exabeam, where he has worked since 2019. He has extensive experience in technical support, having previously held positions at Veritas Technologies, Pure Storage, and ServiceNow.
Work at Exabeam
Warner Cheng has been employed at Exabeam as a Customer Success Engineer since 2019. In this role, he focuses on ensuring customer satisfaction and optimizing the use of Exabeam's security analytics platform. His tenure at Exabeam has lasted for five years, during which he has contributed to enhancing customer experiences and addressing technical challenges.
Previous Experience in Technical Support
Prior to joining Exabeam, Warner Cheng accumulated extensive experience in technical support roles. He worked at Veritas Technologies LLC for 19 years, from 1997 to 2016, where he developed his technical skills in a variety of support functions. Following this, he served as a Technical Support Engineer at Pure Storage for one year in 2016-2017, and then at ServiceNow for 11 months in 2017-2018. These positions provided him with a strong foundation in customer service and technical problem-solving.
Education and Expertise
Warner Cheng holds a Bachelor's degree in Electrical and Electronics Engineering from San Francisco State University. His educational background has equipped him with a solid understanding of engineering principles, which he applies in his current role as a Customer Success Engineer. This technical expertise supports his ability to assist customers effectively.
Career Timeline
Warner Cheng's career spans over two decades, beginning in 1997 at Veritas Technologies LLC, where he worked until 2016. He then transitioned to Pure Storage for a year before moving to ServiceNow for 11 months. In 2019, he joined Exabeam, marking a significant step in his career focused on customer success in the tech industry.