Alex Pientka
About Alex Pientka
Alex Pientka serves as a Principal Escalation Support Engineer at ExaGrid, where he has worked since 2018. He has over six years of experience in various support roles within the company, contributing to customer service and technical support.
Current Role at ExaGrid
Alex Pientka serves as the Principal Escalation Support Engineer at ExaGrid, a position he has held since 2018. He operates from the company's Marlborough, MA location. In this role, he is responsible for addressing complex technical issues and providing advanced support to ensure customer satisfaction and product reliability.
Previous Experience at ExaGrid
Prior to his current role, Alex Pientka worked at ExaGrid in various capacities. He was a Customer Support Engineer from 2012 to 2014, followed by a promotion to Senior Customer Support Engineer from 2014 to 2017. He also served as an Escalation Support Engineer for one year from 2017 to 2018. His tenure at ExaGrid spans over six years, during which he developed expertise in customer support and technical escalation processes.
Work History Overview
Alex Pientka's work history at ExaGrid showcases a progressive career in customer support and technical escalation. His roles have evolved from Customer Support Engineer to Senior Customer Support Engineer, and ultimately to Principal Escalation Support Engineer. This trajectory reflects his growing responsibilities and expertise in the field.
Location of Employment
Throughout his career at ExaGrid, Alex Pientka has worked primarily in Westborough, MA, and currently in Marlborough, MA. These locations are significant as they are part of ExaGrid's operational footprint, where he has contributed to the company's support services.