Devaughn L.
About Devaughn L.
Devaughn L. serves as the Principal Customer Support Engineer at ExaGrid, where he has worked since 2012, providing advanced support for Linux-based backup storage systems and mentoring fellow engineers. He holds both a Bachelor's and a Master's degree in Computer Information Systems and has extensive experience in configuring and troubleshooting various backup applications.
Work at ExaGrid
Devaughn L. has been employed at ExaGrid as a Principal Customer Support Engineer since 2012. In this role, he provides advanced customer support for Linux-based backup storage and de-duplication systems. He is responsible for mentoring and training other Customer Support Engineers, ensuring a high level of expertise within the team. Devaughn collaborates with Engineering, Application Interop, and Product Management teams to address complex product-related issues. His work includes assisting account management teams with Proof of Concept projects and installing, configuring, and upgrading device clusters and remote disaster sites for storage appliances.
Education and Expertise
Devaughn L. holds a Bachelor's degree in Computer Information Systems from Atlantic Union College, which he achieved in 2000. He furthered his education by obtaining a Master's degree in Computer Information Systems from the University of Phoenix in 2005. His expertise includes configuring and troubleshooting over forty third-party server backup applications, such as Backup Exec, NetBackup, Galaxy, TSM, ARCserv, and Veeam. This extensive knowledge supports his role in providing advanced customer support and training.
Background
Before joining ExaGrid, Devaughn L. gained experience as a Systems/Network Administrator during a two-month internship at EY in 1998. He then worked at Atlantic Union College as a Systems/Network Administrator from 1999 to 2000. Following that, he served as a Staff Software Engineer at IBM from 2010 to 2012. This diverse background in systems and network administration laid the foundation for his current role in customer support.
Achievements
Devaughn L. has contributed to the development of comprehensive Knowledge Base articles aimed at assisting customer support. He has played a significant role in troubleshooting hardware platform issues, including RAID subsystems, and has provided assistance in configuring backup servers with virtualization platforms such as Hyper-V and VMWare. His collaborative efforts with various teams have been essential in resolving complex product-related issues.