Jamie Scott
About Jamie Scott
Jamie Scott is a Senior Support Engineer with over 16 years of experience in managing large-scale Linux/Unix systems and SAN/NAS environments. He has held various technical roles at companies such as ExaGrid, CommVault, and Symantec, and possesses a degree in Multimedia Systems from London Metropolitan University.
Work at ExaGrid
Jamie Scott has been employed at ExaGrid as a Senior Support Engineer since 2019. In this role, he is responsible for providing technical support and solutions to customers. His expertise contributes to the company's mission of delivering high-quality data backup and recovery solutions. Scott's position involves managing customer inquiries and ensuring the smooth operation of ExaGrid's services.
Previous Experience in Technical Support
Before joining ExaGrid, Jamie Scott worked at Commvault as a Senior Technical Support Engineer from 2013 to 2018. He also held a similar position at CommVault for one year in 2011-2012. His experience includes providing technical assistance and troubleshooting for complex issues. Additionally, he worked at Symantec as a Technical Support Engineer from 2007 to 2010, where he further developed his skills in customer support and technical problem-solving.
Background in Unix Systems Administration
Jamie Scott's career includes significant experience as a Unix System Administrator at Barclays Wealth from 2004 to 2007. This role involved managing Unix systems and ensuring their optimal performance. His technical background is complemented by his work as a Storage Engineer at CSG Services Pty Ltd in Australia, where he focused on storage solutions from 2010 to 2011.
Education and Expertise
Jamie Scott studied at London Metropolitan University, where he earned a BSc hons in Multimedia Systems from 1999 to 2002. He possesses over 16 years of experience in managing large-scale mission-critical Linux/Unix systems and SAN/NAS environments. His skill set includes software installations, upgrades, patching, and proactive system monitoring, making him well-equipped for his roles in technical support.
Technical Skills and Capabilities
Jamie Scott has developed extensive skills in supporting critical 24/7 services for international customers. His capabilities include pre-analysis, system/process design, and consultation on hardware and software acquisitions. He is proficient in ad-hoc shell scripting, bug fixes, capacity management, security, and backup management, which are essential for maintaining robust IT infrastructures.