Jane Riegel
About Jane Riegel
Jane Riegel serves as the Director of Customer Support & Escalations at ExaGrid, where she has worked since 2018. With a background in physics and computer science, she has extensive experience in customer support, process improvement, and cross-functional program management.
Current Role at ExaGrid
Jane Riegel serves as the Director of Customer Support & Escalations at ExaGrid, a position she has held since 2018. In this role, she oversees customer support operations and escalation processes, ensuring that client needs are met effectively. Her responsibilities include managing support teams and implementing strategies to enhance customer satisfaction. Riegel's focus on data protection and deduplication contributes to the company's efforts in providing efficient data management solutions.
Previous Experience at Hitachi Vantara
Before joining ExaGrid, Jane Riegel worked at Hitachi Vantara as the Director of Global Support from 2014 to 2017. During her three years in this role, she was responsible for leading global support initiatives and improving customer service processes. Her leadership contributed to enhancing the overall support experience for clients, aligning with the company's objectives in data management and technology solutions.
Career Background at Sepaton
Jane Riegel had a significant tenure at Sepaton, where she held multiple roles from 2005 to 2014. She started as a Senior Engineering Manager and Technical Team Lead, later advancing to Director of Technical Customer Support. Her six years at Sepaton involved managing engineering teams and overseeing technical support operations, focusing on process definition and improvement to boost operational efficiency.
Educational Background
Jane Riegel holds a Master of Science in Electrical Engineering (MSEE) with a concentration in Computer Engineering from Worcester Polytechnic Institute. She also earned a Bachelor of Science degree from Westminster College in Pennsylvania, where she double majored in Physics and Computer Science, and minored in Mathematics. Her educational background provides a strong foundation for her expertise in technology and data management.
Professional Skills and Certifications
Jane Riegel possesses strong skills in data protection and deduplication, which are essential for efficient data management solutions. She has a proven track record in process definition and improvement, enhancing operational efficiency and productivity. Additionally, Riegel is experienced in cross-functional program management, coordinating efforts across various departments. She holds a Certified ScrumMaster® (CSM) certification, demonstrating her proficiency in Agile methodologies.