Ken Eder
About Ken Eder
Ken Eder is a Senior Customer Support Engineer with extensive experience in technical service management and support roles across various companies in the technology sector. He has held significant positions at organizations such as SanDisk, Western Digital, and ExaGrid, demonstrating expertise in leading technical teams and managing complex IT projects.
Work at ExaGrid
Ken Eder has been employed at ExaGrid as a Senior Customer Support Engineer since 2021. In this role, he provides technical support and solutions to clients, leveraging his extensive experience in customer service and technical support. His responsibilities include addressing customer inquiries, troubleshooting issues, and ensuring client satisfaction in a fast-paced environment.
Previous Experience at SanDisk and Western Digital
Prior to his current position, Ken Eder worked at SanDisk as the Manager of Global Service & Support for the EMEA region from 2014 to 2016. He also held a similar role at Western Digital from 2014 to 2019. In these positions, he managed service and support operations, focusing on enhancing customer experiences and leading technical support teams.
Career Background in IT Support
Ken Eder has a diverse background in IT support, having worked in various roles since 1999. His career includes positions at Veritas Technologies LLC and Symantec, where he served as a Senior Support Engineer focusing on high availability and disaster recovery. He also worked at Rackspace in multiple capacities, including Enterprise Systems Administrator and SAN Storage Engineer/Architect.
Education and Expertise
Ken Eder is certified in ITIL best practices, which underscores his commitment to industry standards in IT service management. He possesses extensive knowledge in both generalist and specialist roles across a wide range of technologies. His expertise includes leading technical service teams and managing complex projects, such as large-scale migrations and datacenter consolidations.
Leadership and Client Engagement
Throughout his career, Ken Eder has demonstrated a proven track record of building and leading technical service teams in 24/7 global environments. He has been involved in direct client-facing roles, engaging with technical operations staff, business leaders, and technical architects to deliver effective solutions and support.