Ken Hartshorn
About Ken Hartshorn
Ken Hartshorn serves as the Documentation Manager at ExaGrid Systems, where he has worked since 2005. He has extensive experience in documentation and training, having previously held roles at Sun Microsystems and Digital Equipment Corporation.
Work at ExaGrid
Ken Hartshorn has served as the Documentation Manager at ExaGrid Systems since 2005. In this role, he is responsible for overseeing documentation processes and ensuring that product information is clear and accessible. His responsibilities include visiting customer sites to address issues, assist with system installations, and support initial backups. Hartshorn also conducts customer interviews to gather product requirements for future releases, ensuring that user needs are met. Additionally, he delivers new hire training for sales and support teams, contributing to the onboarding process and knowledge transfer within the organization.
Education and Expertise
Ken Hartshorn earned a Bachelor of Arts degree in English from the University of Massachusetts Amherst, where he studied from 1973 to 1977. His educational background supports his expertise in documentation and content creation. Hartshorn holds a Six Sigma Green Belt certification, indicating his knowledge of process improvement methodologies. He specializes in user interface design and online help systems, which enhances the usability of products and documentation. His skills extend to web design and management, allowing him to contribute effectively to various projects.
Background
Before joining ExaGrid, Ken Hartshorn worked at Sun Microsystems in two roles. He served as the Outsource Documentation Manager/Writer from 2003 to 2005 and as the Documentation Manager/Writer from 2001 to 2003. His experience at Sun Microsystems equipped him with valuable skills in documentation management. Earlier in his career, he was a Documentation Manager at Digital Equipment Corporation from 1987 to 1991. This extensive background in documentation roles has provided him with a solid foundation in technical writing and project management.
Achievements
At ExaGrid, Ken Hartshorn has overseen hardware products through several iterations of compliance testing, ensuring that products meet necessary standards. He performs customer demos as part of his sales engineering responsibilities, showcasing product capabilities to potential clients. His involvement in customer interviews and training initiatives reflects his commitment to improving product quality and customer satisfaction. Hartshorn's contributions to documentation and training have played a significant role in the success of ExaGrid's operations.