Roland Flores
About Roland Flores
Roland Flores is a Senior Customer Support Engineer with extensive experience in technical support roles across various companies, including Alcatel-Lucent Enterprise, Nokia, and ExaGrid. He holds an Associate's degree in Computer Science and a Certificate in Information Technology.
Work at ExaGrid
Roland Flores has been employed at ExaGrid as a Senior Customer Support Engineer since 2019. In this role, he provides technical support and assistance to customers, ensuring their needs are met effectively. His experience in customer support and technical troubleshooting contributes to the overall satisfaction of ExaGrid's clientele in the Greater Boston Area.
Previous Experience at Alcatel-Lucent Enterprise
Prior to his current position, Roland Flores worked at Alcatel-Lucent Enterprise as a Member of Technical Staff from 2000 to 2010. During his ten years in Westford, MA, he developed technical solutions and supported various telecommunications products, enhancing his expertise in the field.
Experience at Nokia
Roland Flores served as a Senior Network Support Engineer at Nokia from 2010 to 2018. His eight-year tenure in Westford, MA, involved providing advanced network support and resolving complex technical issues, further solidifying his skills in network engineering and customer service.
Background in Technical Support at PictureTel
Before his roles at Alcatel-Lucent and Nokia, Roland Flores worked as a Product Support Engineer II at PictureTel from 1996 to 2000. His four years in Andover, MA, allowed him to gain foundational experience in product support and customer interaction.
Education and Expertise
Roland Flores studied at Middlesex Community College, where he earned an Associate's degree in Computer Science from 1984 to 1986. He furthered his education at the University of Massachusetts Lowell, obtaining a Certificate in Information Technology from 2004 to 2006. This educational background provides him with a solid foundation in technical skills and knowledge relevant to his career.