Sam Moukalled
About Sam Moukalled
Sam Moukalled serves as the Director of Customer Support at ExaGrid, where he has worked since 2007. He has extensive experience in enterprise software support and a strong background in managing customer support operations within the computer software and hardware industry.
Work at ExaGrid
Sam Moukalled has served as the Director of Customer Support at ExaGrid since 2007. With 17 years of experience in this role, he has played a key part in managing customer support operations within the company. His responsibilities include overseeing technical support and ensuring customer satisfaction in the enterprise software sector.
Education and Expertise
Sam Moukalled studied Business Management at Eastern Nazarene College, where he earned a Master's degree from 2005 to 2007. His educational background complements his extensive expertise in managing customer support operations, particularly in the computer software and hardware industry.
Background
Before joining ExaGrid, Sam Moukalled worked at EMC as a Technical Support and Customer Service Manager for 10 years, from 1997 to 2007. This experience provided him with a solid foundation in customer service and technical support, which he has built upon in his current role.
Technical Skills
Sam Moukalled possesses strong technical skills in Storage Area Network (SAN) and VMware ESX. He is also experienced in scripting with Perl and managing Unix/Linux operating systems. These skills enhance his ability to lead customer support operations effectively.