Sho Her
About Sho Her
Sho Her is a Senior Customer Support Engineer with extensive experience in customer support and database management. He has worked at ExaGrid Systems since 2014 and has held previous positions at Turner Broadcasting System and EMC.
Work at ExaGrid
Sho Her has been employed at ExaGrid Systems as a Senior Customer Support Engineer since 2014. In this role, he provides 24x7 remote support for Avalon Software and broadcast systems. His responsibilities include managing software archival solutions for international clients located in London, UK, and Buenos Aires, Argentina.
Previous Experience at Turner Broadcasting System
Prior to his current position, Sho Her worked at Turner Broadcasting System as a BIM System Administrator from 2009 to 2013. During his four years in this role, he was based in Hopkinton, MA, where he contributed to the management and implementation of building information modeling systems.
Experience at EMC
Sho Her served as a Product Support Specialist at EMC from 2000 to 2009. Over the course of nine years, he worked in Hopkinton, MA, where he provided technical support and assistance related to EMC products and services.
Education and Expertise
Sho Her studied Information Technology at Northeastern University, where he earned a Bachelor of Science degree. He also attended the University of Massachusetts Amherst, furthering his education in technology-related fields. His expertise includes developing database disaster recovery procedures for Oracle databases and leading the development of instructor-led courses for Avalon Software.
Course Development and Training
In addition to his technical support roles, Sho Her led the development of both basic and advanced instructor-led courses for Avalon Software. These courses were designed to enhance the skills of participants and lasted two weeks each, showcasing his commitment to training and knowledge sharing within the industry.