Thomas Carlo
About Thomas Carlo
Thomas Carlo is a Senior Technical Support Engineer with over 30 years of experience in systems engineering and technical support. He has held positions at various companies, including Cisco Systems and Arbor Networks, and currently works at ExaGrid, supporting tiered backup storage solutions.
Current Role at ExaGrid
Thomas Carlo serves as a Senior Technical Support Engineer at ExaGrid, a position he has held since 2022. In this role, he supports the ExaGrid tiered backup storage solution, leveraging his extensive experience in systems engineering and customer-facing product support. His responsibilities include troubleshooting and resolving technical issues, ensuring customer satisfaction, and collaborating with teams across different time zones.
Previous Experience at Arbor Networks
Prior to his current role, Thomas Carlo worked at Arbor Networks, the security division of NETSCOUT, as a Senior Technical Support Engineer from 2015 to 2018. During his three years there, he provided technical support and solutions for security products, enhancing his expertise in customer service and technical problem-solving.
Career at Cisco Systems
Thomas Carlo has a significant history with Cisco Systems, where he held two positions. He worked as a Technical Marketing Engineer from 2000 to 2005, followed by a role as a Software Engineer from 2005 to 2013. His combined tenure at Cisco lasted eight years, during which he contributed to product marketing and software development, gaining valuable insights into technical marketing and engineering.
Education and Academic Background
Thomas Carlo studied at the University of Massachusetts at Lowell, where he earned a Bachelor of Science (BS) in Business Administration and Management from 1989 to 1993. He also attended Middlesex Community College, achieving an Associate of Science (AS) in Business Administration and Management from 1985 to 1989. His educational background provides a solid foundation for his career in technical support and engineering.
Professional Experience Overview
With over 30 years of experience in systems engineering, customer-facing product support, systems administration, and technical marketing, Thomas Carlo has developed a comprehensive skill set. His ability to work independently and communicate effectively with geographically dispersed teams has been a key asset throughout his career. Thomas has consistently demonstrated his capability to manage technical challenges and support complex systems.