Benito M.
About Benito M.
Benito M. serves as the Sr. Manager of the Service Desk at Exasol, overseeing a team of IT support employees in the US and managing IT asset management processes. He has held this position since 2020 and is responsible for team development, project coordination, and financial planning.
Work at Exasol
Benito M. has been serving as the Sr. Manager of the Service Desk for Exasol since 2020. Based in Atlanta, Georgia, he supervises a team of IT Service Desk employees who provide IT support to all Exasol employees. His role encompasses managing the entire lifecycle of IT asset management, which includes procurement, deployment, assignment, tracking, and reclamation of US end user equipment.
Team Development and Management
In his position, Benito is responsible for developing the technical, troubleshooting, and research skills of the US Service Desk Team. He ensures that the team remains updated on best practices in IT support. Additionally, he oversees the hiring, training, coaching, and performance management of Service Desk personnel, which includes conducting performance appraisals and salary reviews.
Project Coordination and Financial Management
Benito coordinates various IT projects in collaboration with other staff members. His responsibilities include determining project feasibility, negotiating financial contracts, and managing team member roles within these projects. He also maintains financial records and engages in both short and long-range budget planning for the service operation.
Background
Benito M. has accumulated four years of experience in his current role at Exasol. His extensive background in IT service management has equipped him with the skills necessary to lead a team effectively and manage complex IT operations.