Jocelyn Lum
About Jocelyn Lum
Jocelyn Lum is a UX Designer with extensive experience in frontend development and user experience design. Currently employed at Exchange Solutions since 2019, she has held various roles in the tech and service sectors, contributing to projects through user testing and design implementation.
Work at Exchange Solutions
Jocelyn Lum has been employed at Exchange Solutions as a UX Designer since 2019. In this role, she is responsible for designing, implementing, and maintaining a user interface component library and style guide for various clients. Her work involves conducting user testing to validate design choices, ensuring an optimal user experience. Additionally, she actively participates in project and team meetings, contributing recommendations and ideas for improvements in the overall development process.
Previous Experience in Quality Assurance and Development
Before her current position, Jocelyn Lum gained diverse experience in various roles. She worked at Scotiabank as a Quality Assurance Tester (Co-op) in 2007 for three months. Later, she served as a Front-End Web Developer at Rogers Communications from 2015 to 2017 and again in 2017 for four months. Her role at Rogers included responsibilities as a Product Catalogue Specialist. Additionally, she worked as a Software Developer at Exchange Solutions from 2017 to 2019.
Education and Expertise
Jocelyn Lum studied at the University of Toronto at Scarborough, where she earned a Bachelor of Business Administration (BBA) from 2005 to 2009. She also pursued further education in web development at HackerYou, completing programs in Front-End Web Development in 2015 and 2016, and Web Development in 2017. She possesses expertise in frontend code design and implementation using technologies such as HTML, CSS/SCSS, Angular 6/7, and React.
Background in Customer Service and Administration
Jocelyn Lum has a background in customer service and project management. She worked at Chubb Insurance as a Customer Service Representative from 2014 to 2015 and as a Personal Lines Assistant from 2013 to 2014. Additionally, she served as a Project Management Office Administrator (Co-op) at the Ministry of Government Services in 2008 for three months. These roles contributed to her skills in client interaction and project coordination.