Cassandra Cole
About Cassandra Cole
Cassandra Cole serves as the Director of Servicing at Sierra Auto Finance, where she has worked as the Loss Mitigation Manager since 2014. With a background in loss prevention and collections, she oversees operations and ensures compliance with relevant laws in her department.
Work at Sierra Auto Finance
Cassandra Cole has served as the Loss Mitigation Manager at Sierra Auto Finance since 2014. In this role, she oversees the Loss Mitigation Department, ensuring compliance with collections policies and applicable state and federal laws. Her responsibilities include managing operations in specialized areas such as Charge Off Prevention, Repossessions, and Loss Recovery. She also facilitates operational projects aimed at reducing costs and enhancing the use of technology within the department.
Previous Experience in Financial Services
Prior to her current role, Cassandra Cole worked at Triad Financial as the Loss Prevention Manager from 1998 to 2008. Following that, she held the position of Collections Manager at Td from 2008 to 2012 in Toronto, Ontario, Canada. Her extensive experience in loss mitigation and collections spans over two decades, contributing to her expertise in the financial services sector.
Education and Expertise
Cassandra Cole earned her Bachelor's degree in Criminal Justice and Police Science from Loyola Marymount University, where she studied from 1989 to 1994. This educational background provides her with a foundation in law enforcement principles, which she applies in her current role to ensure compliance and effective management of loss mitigation operations.
Leadership and Team Development
In her role at Sierra Auto Finance, Cassandra Cole focuses on developing her staff into leaders. She emphasizes coaching, training, and driving team performance to enhance operational effectiveness. Her leadership approach aims to foster a culture of growth and accountability within the Loss Mitigation Department.
Operational Management in Specialty Accounts
Cassandra Cole manages operations in Specialty Accounts and Restricted States, including West Virginia, New York, New Hampshire, Massachusetts, and Oregon. Her role involves overseeing compliance and operational strategies specific to these regions, ensuring that the company meets regulatory requirements while effectively managing loss mitigation efforts.