Jose A Villegas Medina
About Jose A Villegas Medina
Jose A Villegas Medina is a Senior Contact Center Solution Engineer at Exeter Finance Corp. in Irving, TX, with a background in contact center systems and administration, having previously worked at Liberty Cablevision of Puerto Rico.
Work at Exeter Finance
Jose A Villegas Medina has been employed at Exeter Finance Corp. as a Senior Contact Center Solution Engineer since 2017. His role involves overseeing contact center operations and implementing solutions to enhance customer service efficiency. Based in Irving, TX, he has contributed to the development and optimization of contact center technologies and processes within the organization.
Previous Experience at Liberty Cablevision of Puerto Rico
Prior to his current position, Jose worked at Liberty Cablevision of Puerto Rico from 2010 to 2016. He held multiple roles during his tenure, including ACD Supervisor and Voice Network Unified Communications Administrator. His responsibilities included managing automated call distribution systems and overseeing unified communications, which contributed to the overall performance of the company's customer service operations.
Education and Expertise
Jose A Villegas Medina earned a Bachelor's degree in Civil Engineering from Polytechnic University of Puerto Rico, where he studied from 2015 to 2020. He also attended the University of Puerto Rico-Mayaguez from 2001 to 2005. His educational background provides a strong foundation in engineering principles, which he applies in his technical roles within the contact center industry.
Background
Jose A Villegas Medina has a diverse background in contact center solutions and telecommunications. His career began at Liberty Cablevision of Puerto Rico, where he gained valuable experience in customer service systems and network administration. This experience laid the groundwork for his current role at Exeter Finance Corp., where he continues to advance his expertise in contact center technologies.