Kelly Seis
About Kelly Seis
Kelly Seis serves as the Director of Operations Support at Exeter Finance, where she develops analytical reports to aid decision-making. With over 15 years of experience in the auto finance industry, she specializes in enhancing customer experience through speech analytics and quality assurance.
Work at Exeter Finance
Kelly Seis has been serving as the Director of Operations Support at Exeter Finance since 2020. In this role, she develops analytical reports that aid in decision-making processes within operations. Her work focuses on enhancing operational efficiency and supporting the overall objectives of the organization. Exeter Finance is located in Irving, Texas, where Seis has contributed to the company's initiatives for four years.
Previous Experience at Santander Consumer USA Inc.
Prior to her current role, Kelly Seis held multiple positions at Santander Consumer USA Inc. from 2004 to 2020. She began as a Learning Specialist and progressed through various roles, including Curriculum Designer, Training Manager, and Loss Mitigation Manager. Her most recent position at Santander was as VP of Speech Analytics/Quality Monitoring, where she focused on identifying the Voice of the Customer through speech analytics to drive improvements in customer experience.
Education and Expertise
Kelly Seis earned a Bachelor’s Degree in Business from Northwood University, studying from 2001 to 2003. With over 15 years of experience in the auto finance industry, she has developed expertise in various aspects of the call center environment. Her specialization includes improving customer experience through advanced speech analytics techniques and implementing automated scorecards for performance evaluation.
Skills in Quality Assurance and Analytics
Seis has a strong focus on quality assurance processes, utilizing real-time call monitoring to enhance these processes. Her analytical skills enable her to develop reports that support operational decision-making. She is adept at leveraging speech analytics to identify customer feedback and drive improvements in service delivery.