Kevin Dossey
About Kevin Dossey
Kevin Dossey is the Director of IT Production Support at Exeter Finance, where he has worked since 2019. He has extensive experience in IT service management, having held various roles at companies such as Santander Consumer USA and Baylor Health Care System.
Current Role at Exeter Finance
Kevin Dossey serves as the Director of IT Production Support at Exeter Finance, a position he has held since 2019. Based in Irving, Texas, he has contributed to the company's IT operations for over five years. In this role, he focuses on managing IT production support, ensuring system reliability, and enhancing the overall performance of IT services.
Previous Experience at Santander Consumer USA
Prior to his current role, Dossey worked at Santander Consumer USA for a total of six years. He began as the Manager of Distributed Systems Support from 2013 to 2017 in Lewisville, Texas, before advancing to Senior Service Delivery Manager from 2017 to 2019 in Dallas, Texas. His responsibilities included overseeing IT service delivery and managing support teams.
Background in IT Support and Management
Dossey has a diverse background in IT support and management, having worked in various roles since 1998. He started his career at Microsoft as a CSR II/Enterprise Technical Router and later held positions at Baylor Health Care System and Williamson-Dickie Mfg. Co. His experience includes managing IT support teams and developing training programs.
Education and Certifications
Kevin Dossey earned a Bachelor of Science degree in Management Information Systems from The University of Texas at Arlington, completing his studies from 2000 to 2005. He is certified in ITIL v3 and HDI, which emphasize best practices in IT service management. His educational background supports his expertise in various IT platforms and service management.
Expertise in IT Service Management
Dossey specializes in major incident management and problem management, focusing on enhancing customer satisfaction and end-user experience. He is skilled in vendor management and outsourcing/SLA negotiation. Additionally, he has expertise in ServiceNow and FrontRange HEAT platforms, which are critical for IT service management.