Lisa Delao Mooney
About Lisa Delao Mooney
Lisa Delao Mooney serves as the Digital Correspondence Manager at Exeter Finance, a position she has held since 2019. She has extensive experience in customer correspondence management, having previously worked at Capital One and Bank of America in various roles over a span of several years.
Work at Exeter Finance
Lisa Delao Mooney has been serving as the Digital Correspondence Manager at Exeter Finance since 2019. In this role, she is responsible for managing digital communication processes and ensuring efficient correspondence strategies. Her tenure at Exeter Finance spans over five years, during which she has contributed to enhancing customer engagement through digital channels.
Previous Experience at Capital One
Prior to her current role, Lisa worked at Capital One in various capacities. She served as the Customer Service Correspondence Process Manager from 2015 to 2017, where she focused on improving customer service communication. After that, she held the position of Process Manager from 2017 to 2018, further refining her skills in managing correspondence processes.
Experience at Bank of America
Lisa's career includes significant experience at Bank of America, where she held multiple roles. From 2011 to 2015, she was the Assistant Vice President: Customer Correspondence Manager, overseeing customer communication strategies. Earlier, she worked as an Escalation Manager from 2010 to 2011 and as a Customer Service Representative and OJT Coach from 2009 to 2010, accumulating a total of five years of experience at the bank.
Background
Lisa Delao Mooney has built her career primarily in customer service and correspondence management within the financial services sector. Her work history reflects a strong focus on enhancing communication processes and customer engagement. Based in Plano, Texas, she has developed expertise in managing customer correspondence across various organizations.