Sophia Broadnax
About Sophia Broadnax
Sophia Broadnax is a Customer Relations Manager at Exeter Finance Corp, where she has worked since 2012. She has a background in customer service and finance, with previous roles at Triad Financial SM LLC and Capital One.
Current Role at Exeter Finance
Sophia Broadnax serves as the Customer Relations Manager at Exeter Finance Corp, a position she has held since 2012. In this role, she is responsible for overseeing customer service operations and ensuring client satisfaction. Her tenure at Exeter Finance spans 12 years, during which she has contributed to enhancing customer engagement strategies and improving service delivery.
Previous Experience at Triad Financial SM LLC
Prior to her current role, Sophia Broadnax worked at Triad Financial SM LLC as a Senior Supervisor from 2002 to 2007. During her five years in this position, she managed a team and was involved in various customer service initiatives, contributing to the overall operational efficiency of the organization. Her experience in North Richland Hills, TX, provided her with valuable insights into customer relations.
Experience at Capital One
Sophia Broadnax gained significant experience at Capital One, where she worked as a Quality Assurance Specialist, Team Leader, and Collector from 1998 to 2002. Over the course of four years in Fort Worth, TX, she developed skills in quality assurance processes and team management, which have been beneficial in her subsequent roles in customer relations.
Educational Background
Sophia Broadnax studied at the University of North Texas, where she earned a Bachelor of Applied Science (B.A.Sc.) in Merchandising and Buying Operations from 2009 to 2011. Prior to that, she attended Tarrant County College, achieving an Associate of Arts (A.A.) in General Studies from 2007 to 2010. Her educational background has equipped her with knowledge relevant to her career in customer relations.