Theresa Whitener
About Theresa Whitener
Theresa Whitener is a Dialer Analyst at Exeter Finance, where she has worked since 2019. She has held various roles within the company, including multiple managerial positions in servicing from 2012 to 2019.
Current Role as Dialer Analyst
Theresa Whitener has been employed at Exeter Finance as a Dialer Analyst since 2019. In this role, she is responsible for analyzing dialing systems and optimizing call strategies to enhance operational efficiency. Her work contributes to improving customer engagement and streamlining communication processes within the organization.
Previous Positions at Exeter Finance
Theresa Whitener has held multiple positions at Exeter Finance. She served as a Service Manager for Early Stage Manual from 2017 to 2018, and as a Servicing Manager for Early Payment Default from 2018 to 2019. Prior to these roles, she worked as a Servicing Manager for Early Stage and Late Stage from 2015 to 2017 and as a Customer Service Servicing Manager for a brief period in 2015. Her experience spans various aspects of loan servicing and customer management.
Career Start as Loan Servicing Agent
Theresa began her career at Exeter Finance as a Loan Servicing Agent - Collector II from 2012 to 2015. In this role, she focused on collections and customer interactions, gaining foundational experience in loan servicing and customer relations that would inform her subsequent managerial roles.
Education Background
Theresa Whitener completed her high school education at C. Milton Wright High School from 1999 to 2003. She furthered her education at the International Beauty School-Bel Air, where she achieved qualifications in Cosmetology, Barber/Styling, and Nail Instruction. This educational background provided her with diverse skills applicable in various professional settings.