Thomas Vlakovich
About Thomas Vlakovich
Thomas Vlakovich serves as the Collections Manager at Exeter Finance Corp., where he has worked since 2014. He has a strong background in customer service and team management, with previous roles at Black Turtle Services, Teleperformance, and C3 Customer Contact Channels.
Work at Exeter Finance Corp.
Thomas Vlakovich has been employed at Exeter Finance Corp. as a Collections Manager since 2014. In this role, he focuses on improving customer satisfaction and call quality by monitoring calls and providing feedback to his team. He ensures compliance with company policies and applicable state and federal laws within the collections department. His responsibilities also include addressing human resources issues, such as attendance and interpersonal conflicts, to maintain a productive work environment.
Previous Experience in Customer Service Management
Before joining Exeter Finance Corp., Thomas Vlakovich held various positions in customer service management. He worked at Black Turtle Services as a Customer Service Supervisor from 2013 to 2014, where he managed team operations for one year. Prior to that, he served as an Assistant Call Center Manager at Teleperformance, USA, focusing on Dell Sales and AT&T Outbound Sales from 2008 to 2010. He also worked as a Supervisor at C3 Customer Contact Channels, overseeing Amerihealth Medicare from 2010 to 2013.
Expertise in Loss Mitigation Management
Thomas Vlakovich possesses expertise in managing a team of Loss Mitigation Representatives. His focus is on minimizing credit losses through effective team management and strategic oversight. He participates in the interviewing process and makes hiring recommendations for new staff, ensuring that his team is equipped to handle the challenges of the collections industry.
Educational Background
Thomas Vlakovich completed his education at Jordan High School, where he studied General Studies and earned his High School Diploma from 2000 to 2004. This foundational education has supported his career in customer service and management.