Yvonne Bernal
About Yvonne Bernal
Yvonne Bernal is a Manager of Account Maintenance at Exeter Finance, where she has worked since 2020. She has extensive experience in the financial services industry, having held various roles at companies such as Santander Consumer USA and Skopos Financial.
Work at Exeter Finance
Yvonne Bernal has been employed at Exeter Finance since 2020, serving as the Manager of Account Maintenance. In this role, she oversees the management and maintenance of customer accounts, ensuring that processes are efficient and compliant with company policies. Her experience contributes to the operational effectiveness of the team in Irving, Texas.
Previous Experience at Santander Consumer USA Inc.
Prior to her current position, Yvonne Bernal worked at Santander Consumer USA Inc. from 2010 to 2014. She held the role of Senior Fraud Analyst for four years, where she focused on identifying and mitigating fraudulent activities. Her tenure included responsibilities that enhanced the company's fraud prevention strategies.
Career at Drive Financial Services
Yvonne Bernal's career includes significant experience at Drive Financial Services. She worked there as a Funding Analyst from 2000 to 2002, and later as a Collateral Recovery Specialist from 2002 to 2003. These roles provided her with foundational skills in finance and customer service, contributing to her professional development.
Role at Skopos Financial
From 2014 to 2020, Yvonne Bernal served as the Customer Advocacy Manager at Skopos Financial. In this position, she was responsible for addressing customer concerns and improving service delivery. Her focus on customer relations played a key role in enhancing the company's reputation and customer satisfaction.
Experience in Fraud Analysis and Customer Service
Yvonne Bernal has a diverse background in fraud analysis and customer service. Her roles at Santander Consumer USA and Skopos Financial involved critical functions in fraud prevention and customer advocacy, equipping her with a comprehensive understanding of the financial services industry.