Abhishek Anand
About Abhishek Anand
Abhishek Anand is a Senior Software Development Engineer at Expedia Group in Bengaluru, Karnataka, India. He has a background in Computer Science & Engineering from the National Institute of Technology Calicut and has previously worked at Freecharge and Virtusa.
Company
Abhishek Anand is currently employed at Expedia Group. He has been part of the company since 2018, advancing through several positions. His tenure at Expedia Group has involved roles ranging from Software Development Engineer I to his current position as Senior Software Development Engineer.
Title
Abhishek Anand holds the title of Senior Software Development Engineer at Expedia Group. He assumed this role in 2022 and is based in Bengaluru, Karnataka, India.
Education and Expertise
Abhishek Anand completed his Bachelor of Technology (B.Tech.) in Computer Science & Engineering from the National Institute of Technology Calicut, where he studied from 2010 to 2014. His foundational education includes a 12th CBSE from St. Paul's Senior Secondary School, Samastipur, and a 10th CBSE from DAV Centenary Public School, Siwan.
Professional Background
Abhishek has held various roles in the tech industry. At Expedia Group, he advanced from a Software Development Engineer I (2018-2019), to Software Development Engineer II (2019-2021), then to Software Development Engineer III (2021-2022), and now to Senior Software Development Engineer since 2022. Before his tenure at Expedia Group, he worked as a Software Developer at Freecharge (2016-2018) and as a Technology Engineer at Virtusa in both Pune (2015-2016) and Chennai (2014-2015) areas.
Key Projects and Contributions
Abhishek Anand has contributed significantly to Expedia Group's technological advancements. He developed a GenAI summarisation service that enhanced agent productivity and reduced average handling time (AHT). Additionally, he conducted a proof of concept for platform externalisation to integrate Salesforce as an external routing engine for omni-channel conversations, contributing to more efficient customer service operations.