Ahmad Yacoub
About Ahmad Yacoub
Ahmad Yacoub is an Infrastructure & Enterprise Engineer at Expedia Group in Amman, Jordan, with a background in operations and customer service roles at Amazon and Souq.com.
Current Role at Expedia Group
Ahmad Yacoub currently serves as an Infrastructure & Enterprise Engineer at Expedia Group. He has been with the company in this role since 2022. Based in Amman, Jordan, Ahmad concentrates on implementing and managing IT infrastructure and enterprise solutions to support the company’s online travel operations.
Previous Experience at Expedia Group
Before his current role, Ahmad Yacoub worked at Expedia Group as an Operations & Traffic Analyst II. He held this position from 2019 to 2022, a span of three years. In this role, located in Amman, Jordan, Ahmad was responsible for analyzing and improving operational processes and managing web traffic metrics.
Career at Amazon
Ahmad Yacoub's career at Amazon includes multiple roles. In 2019, he served as a Resolution Specialist for six months in Amman, Jordan. Prior to that, Ahmad worked as part of the Information Technology Telecommunications team for three months in 2018 to 2019. Furthermore, he spent two years from 2017 to 2019 as a Customer Service Representative in the Amman Governorate, Jordan.
Position at Souq.com
Ahmad Yacoub was employed at Souq.com as a Customer Service Representative for six months from 2016 to 2017. During his tenure in Amman, Jordan, he provided frontline support and handled customer inquiries for the e-commerce platform.
Educational Background
Ahmad Yacoub earned his Bachelor's Degree in Computer Information Systems from the University of Jordan. He studied at the university from 2012 to 2016, completing a four-year program that provided him with foundational knowledge and skills in information systems and computer science.