Akanksha Agrawal
About Akanksha Agrawal
Akanksha Agrawal is a Digital Experience Monitoring Engineer at Expedia Group in Gurugram, Haryana, India, with expertise in Synthetic Monitoring using Catchpoint and 7 years of experience in E-commerce platform maintenance.
Title
Akanksha Agrawal is a Digital Experience Monitoring Engineer at Expedia Group. She transitioned into this role in 2021 and has been focused on enhancing user experience and ensuring the optimal performance of digital platforms.
Current Company
Akanksha Agrawal is currently employed at Expedia Group. Since 2021, she has been serving as a Digital Experience Monitoring Engineer, where her primary responsibility includes monitoring and improving the digital experiences of users. Her work is based in Gurugram, Haryana, India.
Previous Roles at Expedia Group
Before her current role, Akanksha Agrawal held several positions at Expedia Group. She worked as a Senior Analyst in 2021 for 9 months, then as an Analyst Level 2 from 2018 to 2021, and earlier as an Analyst Level 1 from 2016 to 2018. Additionally, she started her career at Expedia Group as an Analyst Trainee in Team IOTA in 2016 for 3 months in Gurgaon, India.
Education and Expertise
Akanksha Agrawal earned her Master's in Business Administration (MBA) from NMIMS Global Access School for Continuing Education, specializing in Business Administration, Management, and Operations from 2016 to 2019. She completed her Bachelor's Degree in Computer Science from Guru Gobind Singh Indraprastha University between 2011 and 2015. Akanksha also holds Senior Secondary and Higher Secondary certifications from Kendriya Vidyalaya No.1 Airforce Hindon.
Professional Expertise
With expertise in Synthetic Monitoring using Catchpoint, Akanksha Agrawal is adept at enhancing issue detection and resolution. Over her 7-year career, she has gained significant experience in maintaining the health and infrastructure of an E-commerce platform. Her focus remains on ensuring a smooth, customer-centric user experience in her current role.