Anel Muller
About Anel Muller
Anel Muller is the Director of Design Operations at Expedia Group, with a diverse background in UX operations, content engagement, and museum management.
Title and Current Position
Anel Muller serves as the Director of Design Operations at Expedia Group. She has been in this role since 2022 and is based in San Francisco, California. In her capacity as Director, she oversees design operations, focusing on optimizing workflow, enhancing team collaboration, and ensuring the seamless integration of design practices within the company.
Professional Experience
Anel Muller's career is diverse, spanning numerous esteemed roles. She served as Chairperson at Inneract Project from 2020 to 2023, and as Head of UX Operations at PayPal from 2019 to 2021. Muller also held significant roles at Capital One, including Head of Content and Community Engagement, Design, and Director of Design Pro Bono, Social Impact. Before that, she was Program Manager/Senior Project Manager at Adaptive Path. Her earlier career includes positions at the Walt Disney Family Foundation, Computer History Museum, Cartoon Art Museum, and Wells Fargo Museum and Archives.
Educational Background
Anel Muller holds an MA in Museum Studies from John F. Kennedy University, completed between 2001 and 2003. She also earned an MS in Elementary Education from Nova Southeastern University in 2000, and a BA in History from Barry University, completed in 1999. Her academic foundation is strong and diverse, contributing to her multifaceted career.
Leadership in Design Operations
During her tenure at PayPal, Anel Muller led a global UX team of over 150 members. She was responsible for managing UX training, tools management, culture, and frameworks. Her leadership significantly contributed to enhancing the overall user experience design processes at the company.
Impact on Social Good
At Capital One, Anel Muller headed the pro bono design arm, providing design services to nonprofits and communities. Her efforts were recognized as she was a finalist for the 2019 Fast Company Innovation Design Award for Social Good. During her time with Capital One and other roles, she facilitated workshops on the positive impact of design, underscoring her commitment to social impact through design.