Anupama Sarohe
About Anupama Sarohe
Anupama Sarohe is a Senior Manager in CX Analytics at Expedia Group, with extensive experience in analytics and research across various industries.
Current Position at Expedia Group
Anupama Sarohe is currently the Senior Manager of Customer Experience Analytics at Expedia Group. She has been with the company in this role since 2020 and is based in Gurgaon, Haryana, India. Her responsibilities include leading initiatives that provide data-driven insights to product teams, which help enhance product adoption and improve customer experience.
Previous Roles at Expedia Group
Before her current role, Anupama Sarohe served as the Customer Experience Analytics Manager at Expedia Group from 2018 to 2020. In this position, she was responsible for analyzing customer experience data to provide actionable insights for improving services.
Analytics and Research at GENPACT
Anupama Sarohe worked at GENPACT as a Senior Manager in Analytics & Research from 2017 to 2018. During her tenure, she played a key role in managing analytics and research projects, contributing to the company's strategic decision-making processes.
Professional Background in Analytics
Anupama Sarohe has extensive experience in analytics, having worked in various managerial roles at companies like TransOrg Analytics and Absolutdata Analytics. At TransOrg Analytics, she was the Manager of Analytics focusing on the telecommunications sector, and at Absolutdata Analytics, she managed analytics for the hospitality industry and served as a Senior Consultant for Market Research.
Educational Background
Anupama Sarohe holds a Master of Technology (M.Tech.) in Instrumentation & Controls and a Bachelor of Engineering (B.E.) in Electrical and Electronics Engineering from C. R. State College of Engineering. Her educational background has provided her with a strong foundation in engineering and analytical methodologies.
Team Operationalization and Workflow Implementation
Anupama Sarohe has operationalized a new team of 25 analysts at Expedia Group, integrating members from various functions to create a cohesive organization. She defined and implemented workflows to extract actionable customer insights from diverse data sources beyond direct customer feedback.