Anush Kumar
About Anush Kumar
Anush Kumar is the Vice President of Technology, Intelligent Services at Expedia Group, overseeing the development of context-aware notifications and conversational experiences.
Company
Anush Kumar is currently working at Expedia Group, where he serves as the Vice President of Technology, Intelligent Services. Expedia Group is based in Seattle, Washington, United States, and is known for its travel technology solutions spanning across numerous domains within the travel industry.
Vice President Of Technology, Intelligent Services
Anush Kumar has held the role of Vice President of Technology, Intelligent Services, at Expedia Group since 2020. He oversees the development of context-aware notifications and conversational experiences, such as the integration of ChatGPT on the company's mobile app. His leadership has significantly contributed to the company's consumer self-service strategy, leading to an over 80% increase in self-service adoption rates in chat and a notable reduction in agent costs.
Previous Roles at Expedia Group
Before his current role, Anush Kumar served as the Senior Director of the Virtual Agent Platform at Expedia Group from 2018 to 2020. During this period, he focused on enhancing the platform's capabilities to improve customer interactions and operational efficiencies.
Career History
Anush Kumar has an extensive career in technology, having worked in several key positions before joining Expedia Group. He was the Director of Engineering for the Intelligent Bots Platform at Oracle from 2016 to 2018, and the Director of Product Management for the Mobile & Analytics Platform from 2015 to 2016. Prior to Oracle, he served as Director of Cross-Platform Mobile at Avanade and held founding roles at SplashTag™ and S3 Edge Inc. He also worked at Microsoft as a Lead Product Manager from 2001 to 2008.
Education and Academic Background
Anush Kumar holds a Master's degree in Computer Science from Dartmouth College, completed between 1999 and 2001. He also holds a Bachelor's degree in Engineering, specialized in Computer Science, from the University of Madras, obtained between 1995 and 1999. Additionally, he has a high school diploma from PSBB, Chennai.
Industry Impact
Through his leadership and technical expertise, Anush Kumar has driven substantial business growth and impact, particularly at Expedia Group. He has been instrumental in developing platforms that support strategic partners, content creators, and influencers, significantly boosting the Retail Affiliate business. His efforts have resulted in millions of dollars in revenue growth and an increase in partner monthly active users.