April Holmes
About April Holmes
April Holmes is the Senior Manager of Customer Experience at Expedia Group, with over 20 years of experience in the travel industry focusing on air products and customer satisfaction.
Title and Current Role
April Holmes holds the title of Senior Manager, Customer Experience at the Expedia Group. She has been in this role since 2020. Her current responsibilities involve improving customer experience by identifying and resolving pain points for travelers and agents, leveraging her extensive industry knowledge and expertise to enhance overall satisfaction.
Previous Roles at Expedia Group
April Holmes has a history of roles with Expedia Group. She worked as a Customer Operations Manager in Toronto from 2014 to 2020, and a Daily Operations Specialist from 2012 to 2014. Prior to these roles, she served as an Air Fulfillment Analyst from 2008 to 2012. Her cumulative experience at Expedia Group has provided her with deep insights into operations management and customer service within the travel industry.
Early Career Experience
Before joining Expedia Group, April Holmes worked at HRG North America as an Operations Supervisor - Corporate from 1997 to 2008. Earlier, she worked at Avis Budget Group International as a Call Center Customer Service Representative from 1994 to 1998. These early roles laid the foundation for her extensive experience in the travel industry, particularly in customer service and operational roles.
Education and Training
April Holmes studied Tourism and Travel Services Management at Humber College. Her educational background has been instrumental in shaping her career in the travel industry, providing her with a solid foundation in travel services management.
Industry Experience and Expertise
April Holmes has accumulated over 20 years of experience in the travel industry, focusing significantly on air products. She is skilled in identifying and addressing pain points in traveler and agent experiences, and uses technology effectively to enhance customer experience. Her professional background encompasses a strong emphasis on operations management and revenue analysis in both e-commerce and leisure travel sectors.