Barbara Ortiz
About Barbara Ortiz
Barbara Ortiz is a Daily Operations Specialist at Expedia Group, focusing on partner training, escalation management, and process improvement since 2019.
Company
Barbara Ortiz is currently employed at Expedia Group, where she has worked since 2018. In her role, she acts as the primary point of contact for daily partner escalations from sales and supporting teams. Her focus includes identifying root causes of escalations and developing processes to mitigate them.
Title
Barbara Ortiz holds the title of Daily Operations Specialist at Expedia Group. She has been in this role since 2019. In this capacity, she ensures that call center activities align with business strategies, driving behaviors that meet critical contact center KPIs.
Previous Experience
Barbara Ortiz's career spans various roles and companies. Before joining Expedia Group, she worked as Lodging Content Associate in 2018 and as a Subject Matter Expert at GTA in 2017 for five months. She also served as a Global Support Executive at GTA from 2015 to 2017 and as an Account Handler for the UK Market from 2014 to 2015.
Early Career
Barbara Ortiz started her professional journey with roles at companies like IBM as a Team Lead from 2008 to 2012 and Accenture as a Talent Analyst in 2012. She also gained international experience at Cirque du Soleil Entertainment Group as a Merchandising Representative in Spain and The Walt Disney Company as a Food and Beverage Attendant in Florida.
Education and Expertise
Barbara Ortiz studied at William Caxton School, where she achieved a Bachelor's degree in Natural Sciences in 2004. Her role includes facilitating partner training and workshops aimed at increasing service levels and reducing contact frequency. She regularly reviews, updates, and improves processes to adapt to changing business needs.