Carlos Hernandez
About Carlos Hernandez
Carlos Hernandez is an Account Manager at Expedia Group with extensive experience in customer service and expertise in CRM programs.
Current Position at Expedia Group
Carlos Hernandez is an Account Manager at Expedia Group, having begun this role in 2022. His position involves managing client accounts and ensuring customer satisfaction. Additionally, Carlos holds the role of Lodging Partner Associate at Expedia Group since 2017, based in Madrid, the Community of Madrid, Spain. His responsibilities include collaborating with lodging partners to enhance their listings and optimize customer experiences.
Past Work Experience
Carlos Hernandez has a diverse career background in customer service and administration. In 2017, he worked for four months as an Administrative Assistant at Expediatur, su visado sin problemas in the Madrid Area, Spain. Prior to this, he served as a Senior Customer Service Representative at Rainbow Communications from 2015 to 2017. These roles have equipped Carlos with valuable experience in managing customer relationships and administrative tasks.
Educational Background
Carlos Hernandez studied Mechanical Engineering at Broward College, where he earned an Associate's degree from 2007 to 2010. This academic background provided him with a solid foundation in technical and engineering principles, which he applies in various aspects of his professional life.
Skills and Expertise
Carlos Hernandez has over five years of experience in the British market, focusing on customer service for English-speaking countries. His expertise extends to building and handling both computer hardware and software. Additionally, Carlos is proficient in audio-visual production, particularly in filming and editing videos in the musical production sector. He also has extensive experience using various Customer-relationship management (CRM) programs effectively.
Leadership Experience
Carlos Hernandez has demonstrated his leadership capabilities by holding a Team Lead Secondment position. This role highlights his ability to manage teams and lead customer service initiatives, showcasing his skills in guiding and mentoring team members to achieve organizational goals.